Frequently Asked Questions

The delivery time for all of our products is 10-15 days from the date that payment is received. Sending payments via e-cheque and bank deposit may take longer to process and could extend the delivery time by a few days. It is for this reason that we prefer our customers pay safely and securely through paypal to avoid any extension to their product delivery time.

We give our customers the Premium Pet Care delivery guarantee. We guarantee that your product will arrive on time and in perfect condition, everytime. So you don't have to be worried about your product after making your purchase. You can rest assured that your item is safe and on its way to you. We will also keep you notified of your product's status every step of the way. Right from the minute you purchase, until it is in your hands.
All of our products are held securely in our warehouses around the globe. We have three warehouses which allows us to always be in stock of our items, so that they will always be available to our customers. It also allows us to ship your items to you faster depending on your geographical location.
Yes, some of our products are generics of brand name products. Generic treatments can be a great way to save money and receive exactly the same treatment. Many people can be discouraged at the thought of purchasing a generic product, but this should not be the case. Generic products contain the exact ingredients of their brand name counterpart, but can be cheaper as they have minimal branding on their boxes and are not advertised. In terms of ingredients and manufacturing, generic and brand name products have no difference.
We accept the following secure payment methods:

Credit Card

To ensure your payment is received straight away, we encourage our customers to pay via PayPal or credit card on checkout.
Yes we do. We provide a fantastic affiliate service that will allow you to earn a passive income. You can sign up by following the link on our homepage or simply by clicking here: Become an Affiliate. If you would like more inforamtion you can view our Affiliate terms and conditions via the link at the bottom of the page.
We ship world wide with exemption to the following countries:

- Currently there are no exceptions. Please understand the import regulations of your country prior to placing an order
No you do not. If you do not wish to become a member you may still place an order; however, without being a Premium Member, you will not receive any reward points for your purchase, and will not receive a 5% discount on any items. You will also be unable to save your shipping details and take advantage of our fantastic re-ordering program.
Once payment has been received from your order it is instantly sent through to our warehouses and processed to be packed and shipped. By shopping with Premium Pet Care, you are receiving our delivery guarantee. This means that we guarantee that your order will arrive in a timely manner, in immaculate condition. If it does not arrive this way, we will immediately ship you a new product or refund you, at no extra cost to you. We take pride in our ability to provide our customers with outstanding service everytime they shop with us. We are so confident that there will be no issues, that we are happy to guarantee our products to anyone who places an order. So you can feel as confident as us when you shop with Premium Pet Care.